C1vHosting Worst Experience Ever – Unreliable Service and Data Loss

xbugx

I purchased a 900 GB HDD VPS from C1vHosting on Saturday, August 24th, 2024, and it’s been a complete nightmare ever since. After buying this VPS, I feel like I also bought a lifetime supply of headaches.

1. Network Downtime:
   The VPS went down due to a network issue for an entire day right after setup. That should have been a red flag, but I gave them the benefit of the doubt.

2. Disk Failure and Data Loss:
   Today, the VPS went down again, this time due to a “disk failure” caused by a supposed power interruption. I lost ALL my important data. C1vHosting’s response? They simply powered the VPS back on and claimed everything was fine, but my data was gone forever.

3. Unhelpful Support and Excuses:
   When I opened a ticket, they admitted the issue but casually mentioned the VPS might have different CPU and RAM resources than originally ordered. To "restore" my setup, they suggested I initiate a reinstallation through the client area. Guess what? When I tried, I got this error:

Error Occurred
An error occurred. Please contact the administrator and provide the details:
Message: Login to Proxmox host '10.0.4.3' port '8006' failed

When I asked their team to restore my data, their response was laughable:

“Hello,
I can see the VPS is up: 2 days 02:35:58”

Seriously? The VPS wasn’t even operational, and they insisted it was fine.

4. Unprofessional and Clueless Support:
   This team is completely unprofessional and seems to operate in some delusional state where they assume everything works without checking. It’s like they’re on drugs or something.

   Conclusion:
   Avoid C1vHosting at all costs. Their service is unreliable, their support team is incompetent, and they show zero accountability. I lost valuable data because of their negligence, and instead of offering a proper resolution, they gave me excuses and false assurances.

Trust me, spend your money elsewhere—this provider is not worth the frustration!

cybertech

@c1vhosting will the sales director comment on this

yucchun

@cybertech said:
@c1vhosting will the sales director comment on this

You mean the CEO? It’s the same person!

Mumbly

You mean 'the team'? It's the same person!

cybertech

@yucchun said:

@cybertech said:
@c1vhosting will the sales director comment on this

You mean the CEO? It’s the same person!

so CEO made the same 1980s ticket system?

root

C1VHosting is clearly a scam operation. It should be avoided.

Freek

@xbugx said:
After buying this VPS, I feel like I also bought a lifetime supply of headaches.

That sums it up nicely.

@xbugx said:
When I opened a ticket

Congratulations on finding the link to the hidden ticket system. It almost felt like a 'capture the flag' operation. I still don't understand why he doesn't just use the ticket system built-in to WHMCS.

@xbugx said:
I lost ALL my important data

You are a brave brave man storing anything remotely important at C1V.

@xbugx said:
Their support team is incompetent

There is no team. It's a one kid show scam using ChatGPT funded enabled by his mom.

xbugx

@Freek said:

@xbugx said:
After buying this VPS, I feel like I also bought a lifetime supply of headaches.

That sums it up nicely.

@xbugx said:
When I opened a ticket

Congratulations on finding the link to the hidden ticket system. It almost felt like a 'capture the flag' operation. I still don't understand why he doesn't just use the ticket system built-in to WHMCS.

@xbugx said:
I lost ALL my important data

You are a brave brave man storing anything remotely important at C1V.

@xbugx said:
Their support team is incompetent

There is no team. It's a one kid show scam using ChatGPT funded enabled by his mom.

seoky

mine has been dead for half a week

joes

dead for a week now

yucchun

@cybertech said:

@yucchun said:

@cybertech said:
@c1vhosting will the sales director comment on this

You mean the CEO? It’s the same person!

so CEO made the same 1980s ticket system?

It is believed that it was made by the French as a defense technique back in the 1940s as a substitution for the more commonly used surrender technique.

Tickets without answers would put the soldiers in an awkward locked position for hours or even days at a time.

c1vhosting

Dear @xbugx,

We sincerely regret the challenges you've encountered with our services. Your feedback is invaluable, and we'd like to address each of your concerns comprehensively.

1. Network Downtime: We acknowledge the network interruption that occurred shortly after your VPS setup. Such incidents, while infrequent, can happen in any hosting environment. We are committed to minimizing these occurrences and enhancing our infrastructure to ensure greater reliability.

2. Disk Failure and Data Loss: Your VPS experienced a RAID disk failure, leading to data loss. This is an uncommon but possible event in any data center. We are actively working to recover the affected data and will keep you informed of our progress. It's important to note that our low-cost VPS services do not include automatic backups. We strongly recommend clients implement regular backup routines to safeguard critical data.

3. Support and Resource Allocation: We apologize for any confusion regarding the support you received. Our team follows standard procedures to restore VPS functionality, but we understand that our communication may not have met your expectations. We are reviewing our support protocols to provide clearer and more effective assistance in the future.

4. Professionalism and Accountability: We take your feedback seriously and are committed to improving our services. Our goal is to offer reliable and affordable hosting solutions. We will use your experience to refine our operations and enhance customer satisfaction.

We regret that your experience did not meet your expectations. Our aim is to provide accessible hosting services, and we are dedicated to learning from this situation to better serve our clients.

Thank you for bringing these issues to our attention.

cybertech

baaaaaaaaHahHahHhahhah

root

@c1vhosting said:
Dear @xbugx,

We sincerely regret the challenges you've encountered with our services. Your feedback is invaluable, and we'd like to address each of your concerns comprehensively.

2. Disk Failure and Data Loss: Your VPS experienced a RAID disk failure, leading to data loss. This is an uncommon but possible event in any data center. We are actively working to recover the affected data and will keep you informed of our progress. It's important to note that our low-cost VPS services do not include automatic backups. We strongly recommend clients implement regular backup routines to safeguard critical data.

Your storage offer was offered less than 3 months ago. Stop it with the "blah blah blah" of how important is for us to have backups. We know that. But your "storage" plan can not even handle "storing" data for 3 months?! Really?! What kind of "professional" service is that? I'll answer: it's called shit service!

4. Professionalism and Accountability: [...]

EXACTLY! I want to see that! Everybody wants to see that! It is why your provider tag got removed!

There is no "professionalism" when you lose customer's data in less than 3 months since release of service. Professionalism means having good hardware and next to no downtime.

There is no "accountability" when you offer just words in return. Where is your "accountability" now considering you lost the customer's data? I want to see that accountability! I demand to see that accountability! I demand to see your gentleman's word fulfilled!

We regret that your experience did not meet your expectations. Our aim is to provide accessible hosting services, and we are dedicated to learning from this situation to better serve our clients.

Your regrets have no meaning and no value due to lack of information and lack of keeping your own promises. This is why your provider tag was removed and it should stay that way.

root

From the Error Hosting (C1VHosting.it):

AuroraZero

@root said:
From the Error Hosting (C1VHosting.it):

You get yourself banned?

Freek

@c1vhosting said:
Dear @xbugx,

We sincerely regret the challenges you've encountered with our services. Your feedback is invaluable, and we'd like to address each of your concerns comprehensively.

1. Network Downtime: We acknowledge the network interruption that occurred shortly after your VPS setup. Such incidents, while infrequent, can happen in any hosting environment. We are committed to minimizing these occurrences and enhancing our infrastructure to ensure greater reliability.

2. Disk Failure and Data Loss: Your VPS experienced a RAID disk failure, leading to data loss. This is an uncommon but possible event in any data center. We are actively working to recover the affected data and will keep you informed of our progress. It's important to note that our low-cost VPS services do not include automatic backups. We strongly recommend clients implement regular backup routines to safeguard critical data.

3. Support and Resource Allocation: We apologize for any confusion regarding the support you received. Our team follows standard procedures to restore VPS functionality, but we understand that our communication may not have met your expectations. We are reviewing our support protocols to provide clearer and more effective assistance in the future.

4. Professionalism and Accountability: We take your feedback seriously and are committed to improving our services. Our goal is to offer reliable and affordable hosting solutions. We will use your experience to refine our operations and enhance customer satisfaction.

We regret that your experience did not meet your expectations. Our aim is to provide accessible hosting services, and we are dedicated to learning from this situation to better serve our clients.

Thank you for bringing these issues to our attention.

yoursunny

Our C1V scammer VPN stopped working last week.
We opened ticket yesterday and it's fixed today, after redownloading WireGuard config twice.

legendary

Enjoy, you paid for that.

Mumbly

@c1vhosting said: Network Downtime: We acknowledge the network interruption that occurred shortly after your VPS setup. Such incidents, while infrequent, can happen in any hosting environment.

This part is somewhat amusing

elliotc

You should pay for it, but you shouldn't use it. That's how the low end spirit means.

Calypso

@Mumbly said:

@c1vhosting said: Network Downtime: We acknowledge the network interruption that occurred shortly after your VPS setup. Such incidents, while infrequent, can happen in any hosting environment.

This part is somewhat amusing

It's a way of justifying an uptime of < 90% (measured for almost a year)

Encoders

@c1vhosting said:
Dear @xbugx,

We sincerely regret the challenges you've encountered with our services. Your feedback is invaluable, and we'd like to address each of your concerns comprehensively.

1. Network Downtime: We acknowledge the network interruption that occurred shortly after your VPS setup. Such incidents, while infrequent, can happen in any hosting environment. We are committed to minimizing these occurrences and enhancing our infrastructure to ensure greater reliability.

2. Disk Failure and Data Loss: Your VPS experienced a RAID disk failure, leading to data loss. This is an uncommon but possible event in any data center. We are actively working to recover the affected data and will keep you informed of our progress. It's important to note that our low-cost VPS services do not include automatic backups. We strongly recommend clients implement regular backup routines to safeguard critical data.

3. Support and Resource Allocation: We apologize for any confusion regarding the support you received. Our team follows standard procedures to restore VPS functionality, but we understand that our communication may not have met your expectations. We are reviewing our support protocols to provide clearer and more effective assistance in the future.

4. Professionalism and Accountability: We take your feedback seriously and are committed to improving our services. Our goal is to offer reliable and affordable hosting solutions. We will use your experience to refine our operations and enhance customer satisfaction.

We regret that your experience did not meet your expectations. Our aim is to provide accessible hosting services, and we are dedicated to learning from this situation to better serve our clients.

Thank you for bringing these issues to our attention.

johnd

This sounds like a nightmare! Network downtime, data loss, and unhelpful support are deal-breakers for any hosting provider. I’d strongly suggest moving to a more reliable hosting service that values your data and provides professional support. Don’t waste more time with C1vHosting—there are much better options!

root

@johnd said:
[...] Don’t waste more time with C1vHosting—there are much better options!

There are more better options of wasting time? Are you sure?

foxone

Oh Boy, Another "Reliable" Host Bites the Dust

Wow, C1vHosting! You've managed to achieve the holy trinity of hosting nightmares: network downtime, data loss, and support that makes you wonder if they're actually sentient. What a feat! It's like they took all the worst parts of a bad horror movie and mashed them into one glorious mess of incompetence!

Let me break it down for you, because apparently, you folks need a refresher course on what a real hosting company looks like:

• Network downtime? Check! You've got that covered. I mean who needs a stable connection when you can have "intermittent outages" and "planned maintenance" every other day? It's like you're trying to invent a new form of time travel - back to the Stone Age!
• Data loss? You've got that too! Who needs backups when Mother Nature's RAID disk failure can do the job for you? It's like having a built-in data recovery service! I'm pretty sure you're secretly training for the Olympic sport of "Data Loss Relay".
• Support? Oh boy, have they got support! It's like trying to get information out of a brick wall. I'm pretty sure their customer service team is actually a group of trained seals who communicate solely through clicks and whistles. Maybe they should just rename themselves "ClickWhistle Hosting Inc."?

I mean seriously though, if this isn't a textbook example of how NOT to run a hosting company, I don't know what is. These guys should be teaching courses on "How to Lose Customers Fast" at Harvard Business School. They're like the hosting equivalent of a participation trophy - everyone gets one, but only because we feel sorry for them!

To anyone considering using these clowns, let me put it this way: If you want to experience the thrill of pulling your hair out while simultaneously wondering if your website still exists, then C1vHosting is the place for you! It's like playing a game of "Host the Human Pinata", except instead of candy, you get data loss and frustration!

But hey, if you're feeling adventurous and enjoy playing "Host the Human Pinata", go ahead and give them a try. Just don't say I didn't warn you when your site goes dark and you lose all your data... again. And hey, who knows? You might even win a prize! Maybe a participation trophy with a special "I survived C1vHosting" sticker on it!

[Edit: After posting this, I just realized something. The host mentioned in the original post was called "C1vHosting". Coincidence? I think not! Ah, marketing genius!]

--

Tradotto con DeepL.com (versione gratuita)

SwordfishBE

Yeah C1V.. my vps downgraded somehow from 8GB ram to 1GB and I don't even mind it.. it's not really good to use..

cybertech

wait for his chatgpt to reload

yucchun

@cybertech said:
wait for his chatgpt to reload

You have to wait for that 4 hour cooldown they give you every 50 messages on the free GPT-4o

dev_vps

@c1vhosting said:
Dear @xbugx,

We sincerely regret the challenges you've encountered with our services.

@c1vhosting
Does it mean such challenges will not occur again within next few days?

ThomasP

Does anybody know how i can find out the proxmox username and password ? Automatic login through noVNC issnt working anymore on POM4
Login+to+Proxmox+host+'10.0.4.5'+port+'8006'+failed