[Confirmed] Stromonic Clients In The Process Of Being Transferred To Leapswitch

cybertech

chargeback!

_MS_

vyas

@gomi said:
Yes, I received an email like this, and if I don't verify, I won't be able to take any further actions, or even get a refund. So, I had to naïvely upload my personal information as requested. Is there any risk involved? Could you give me some advice?

Yes… some advice
Do you ask your partner if they have protection before or after intercourse ?

Abdullah

@lapua said:
are other suppliers from india also affected?
@visualwebtechno and @Abdullah statement please.

Our company is registered both in India and the UK. Global services are provided by the UK entity WebHorizon IT Broadband Limited. This also means all customer data storage and processing is done by the UK entity.

Regarding Indian clients, we do conduct basic validation on names and IP addresses provided by our Indian clients but do not require any additional documentation or information beyond what you provide us. we are not a corporate and have not received any notice from the government to conduct mandatory checks.

FrankZ

I expect that this thread has run it's course as the provider is not responding. /thread
The last few off topic comments have been moved to the Cest Pit for further discussion.

EDIT: reopened thread 3/27 due to new developments.

gomi

i even finish the KYC verification! i open a ticket but no reply.It ruined my impression of VPS providers, and from now on, I may not go through identity verification, and avoid Indian vendors. now i understood that,be a jerk otherwise being jerked by others. On the internet ,DO NOT be kind-hearted!

bdl

Google translate sucks these days

vyas

Welcome to Stromonic Rant Forum, also known as LET .. er.. LES. How can we make you day better?

Please also see to enhance your flagellation

https://lowendspirit.com/discussion/5655/stromonic-client-panel-services-blocked-unless-you-provide-id-its-time-to-take-backups

debaser

Sad trombonic

Fritz

@gomi said:
i even finish the KYC verification! i open a ticket but no reply.It ruined my impression of VPS providers, and from now on, I may not go through identity verification, and avoid Indian vendors. now i understood that,be a jerk otherwise being jerked by others. On the internet ,DO NOT be kind-hearted!

Don't loose your virginity humanity

vyas

@gomi said:
i even finish the KYC verification! i open a ticket but no reply.It ruined my impression of VPS providers, and from now on, I may not go through identity verification, and avoid Indian vendors. now i understood that,be a jerk otherwise being jerked by others. On the internet ,DO NOT be kind-hearted!

The PMS is high on this one

Jab

So... it's NexusByte'd or just Virmach'd?

AuroraZero

@gomi said:
i even finish the KYC verification! i open a ticket but no reply.It ruined my impression of VPS providers, and from now on, I may not go through identity verification, and avoid Indian vendors. now i understood that,be a jerk otherwise being jerked by others. On the internet ,DO NOT be kind-hearted!

Give me a couple weeks and I shall show you something different.

I will show you all mwahahahaha!

intermall

@lapua said:
are other suppliers from india also affected?
@visualwebtechno and @Abdullah statement please.

As long as I used @Abdullah 's services, I haven't been requested for kyc. Maybe because I do not have server(s) in India from him?

RTB

Small update to my situation with stromonic:
I have received a Email 3 days ago saying my service has been suspended for "overdue on payment" after I opened a case at PayPal.
However I have not received any money back yet.

Advin

@RTB said:
Small update to my situation with stromonic:
I have received a Email 3 days ago saying my service has been suspended for "overdue on payment" after I opened a case at PayPal.
However I have not received any money back yet.

That's normal with any provider, since the money is held with PayPal and not with Stromonic anymore. You've effectively violated their TOS.

vyas

Pretty Sneaky

---

Dear Client,

We appreciate working with you. How are you liking our product or services?
Recently, we've worked hard to build a higher-quality product for our customers. We've listened to comments and concerns that our clients have passed along and integrated them into how we do business.

We would like to ask you kindly to please write a review about us in HostAdvice, it does not require any sort of registration and will only take 2 minutes of your time.
You can submit your review here:

Thanks for being our loyal customer,
Stromonic

sh97

ind1-stromonic-mumbai is now DOWN
Target: 103.180..[ping]
Noticed at: 2023-03-30 20:15:45 (UTC+05:30)

Looks like they started shutting down VPS without KYC? Anyone else's down?

Neoon

@sh97 said:
ind1-stromonic-mumbai is now DOWN
Target: 103.180..[ping]
Noticed at: 2023-03-30 20:15:45 (UTC+05:30)

Looks like they started shutting down VPS without KYC? Anyone else's down?

Yes from the looks of it, time for a dispute.
Gateway up, so looks like a suspension to me, however can't verify since I am forbidden from viewing the services package.

Brueggus

@sh97 said:
ind1-stromonic-mumbai is now DOWN
Target: 103.180..[ping]
Noticed at: 2023-03-30 20:15:45 (UTC+05:30)

Looks like they started shutting down VPS without KYC? Anyone else's down?

Same here. Server went offline, no notice, nothing.

cybersurfer

Same here. Have created a ticket to refund the amount.

sh97

Raised a ticket as well for a refund, let's see.
Unfortunately, I used Indian PG, so no disputes possible

FrankZ

I am down as well. No suspension email. Still no response to my DM.
Glad I always pay with PayPal.

localhost

@FrankZ said:
I am down as well. No suspension email. Still no response to my DM.
Glad I always pay with PayPal.

Mine is down too.

Created a support ticket but cannot seem to access the created ticket... So, not even sure if I will get any responses.

When do you plan to raise a dispute?

FrankZ

@localhost said:

@FrankZ said:
I am down as well. No suspension email. Still no response to my DM.
Glad I always pay with PayPal.

Mine is down too.

Created a support ticket but cannot seem to access the created ticket... So, not even sure if I will get any responses.

When do you plan to raise a dispute?

I still have over a month to do so, so I will wait a while to see what happens. I really do not like to open PayPal disputes, that is just me, although in these kind of cases I think disputes are acceptable.

localhost

@FrankZ said:

@localhost said:

@FrankZ said:
I am down as well. No suspension email. Still no response to my DM.
Glad I always pay with PayPal.

Mine is down too.

Created a support ticket but cannot seem to access the created ticket... So, not even sure if I will get any responses.

When do you plan to raise a dispute?

I still have over a month to do so, so I will wait a while to see what happens. I really do not like to open PayPal disputes, that is just me, although in these kind of cases I think disputes are acceptable.

180 days. Amex, what I typically use provides this period for protection... I think we purchased the services around the same time in 2022. Maybe I will also give them a couple of weeks.

So far I have never opened a dispute with any provider. It's a shame how things have turned out here.

FrankZ

@localhost said: It's a shame how things have turned out here.

It really is. It's not some summer host who has done this. The company has been operating since 2017, and has been on LES for more than two years. The issue as I see it is when reading the rule that they are quoting it does not say that KYC rules apply for DC, dedi, and cloud hosting providers. They have just used a bastardized interpretation of that rule (not even a law) to breach contracts and then go dark on communicating with their clients. @gomi even gave them the KYC info they requested and they still shut him down. I think it is foolish to push people into disputes instead of coming to some sort of resolution directly because of all the extra fees that they will be charged by the payment processing companies.

I don't really get upset about these kind of things and have always understood that if you swim in these waters once in a while you might get bit by sharks. To keep it in perspective I have given more in tips to the old folks who bag my groceries this month than I paid for 2 years of VPS from Stromonic. That is one of the reasons I am in no rush to dispute.

Good luck to you, and the rest of the LES Stromonic clients, as you negotiate your way through this issue.

Neoon

Still no reply on my email or Ticket, filled a dispute, gg.

Fritz

I'm wondering what's up with some Indian Provider lately .

FrankZ

@Fritz said:
I'm wondering what's up with some Indian Provider lately .

Do you know why there are never any issues with Mexican low end providers ?
There are none.

You know why sometimes there are issues with Indian low end providers ?
There are a lot of them.

(said with humor not malice)