Hosthatch Amsterdam VM data loss
Hi there,
just the received this message from Hosthatch:
Hello,
This email concerns your server named host.com
In the late evening hours of yesterday, we were alerted to an issue affecting one of our nodes in Amsterdam.
Unfortunately even with our best efforts, we were not able to restore it to it's previous working state.
We have deployed a new VM for you with the same operating system and IPv4/IPv6 address. We ask that you restore your VM from backups at this time.
For the inconvenience, we will provide compensation equivalent to 3 months of service. This will be automatically added to your account in the next 48 hours.
We sincerely apologize for the inconvenience caused and stand by for any questions that you may have.
Kindest Regards,
Your HostHatch team
I've noticed that my VM went down last night and was in state offline. I could turn it on but it didn't have network connectivity. Data was still accessible, though, so I didn't worry too much. And now this. I didn' really have any important data on it, but setting it up from scratch is a bit annoying. Would have been nice if they could still make the old VM available to transfer any remaining data..
This was a 5TB Black Friday deal from last year. Anybody else affected by this?
Cheers,
Michael
Comments
Another 'old design' storage server nuked itself?
I really hope you people have backups of those backups.
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
No, I think that was a "new design" server :-)
At least it has been provisioned on the new cloud.hosthatch.com platform.
Hosthatch seems to go downhill pretty quickly now with all theses issues. They were always a tried and true low end provider for me, but I can't see myself buy new services from them any time soon. Even not outside of promotions (which means better service).
Still have two running servers with them, but those will be cancelled next month and next year.
I received a similar email.
Mine was using the new hardware build with AMD processor.
https://webhorizon.net
oof, sounds like a bicycle crashed into a dyke
Mine in the Netherlands is unaffected. It's a BF deal from 2020. But after seeing HH's recent incidents, I'm considering moving to Naranja.tech the next time they have a sale.
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Their Network has issues since a while, I would not suggest it.
Free NAT KVM | Free NAT LXC | Bobr
I've been seeing the same thing. Thank you for confirming it's not just me.
I am currently traveling in mostly remote areas until sometime in April 2024. Consequently DM's sent to me will go unanswered during this time.
For staff assistance or support issues please use the helpdesk ticket system at https://support.lowendspirit.com/index.php?a=add
You can see it on the smokeping, however, what the smokeping does not show, is the the spikes to 1000ms and beyond.
Where the packet loss also ready gets really really bad, up 80%.
Free NAT KVM | Free NAT LXC | Bobr
I have a Chicago 10TB storage plan with HostHatch, most of data stored on which corrupted after the Chicago outage. The price-performance ratio is decent, however I have lost the confidence to continue using their service
Would you mind commenting on these recent involucrations @hosthatch?
I've always been a happy customer, but I think it's getting out of hand these days and a statement about what's the deal with all these incidents would go a long way.
If you plan to let it go, please let me know
I get it that in Australia you've got neither bicycles nor dykes, but what you're describing is about 11 times more painful than losing all your data.
Are you also interested in a BF2021 Flash Storage 500GB in Stockholm?
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best comment ever
Ahh, but there are dykes in Oz; just ask them gals.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
I have the same... thnx
Don't worry. I guess will get lots of offers in the next couple of months when people will start leaving HostHatch. So far 3 locations got involucrated.
well, the ticket got auto closed, #rip.
He does not seem to give a fuck.
Free NAT KVM | Free NAT LXC | Bobr
Welcome to LossHatch
https://purplehost.com.br - Reliable, secure and affordable game hosting.
I am! Shoot me a PM
And now the newly setup VM is offline again since 2h. I can't even reach it from the control panel, the status shows offline and when I turn it on it switches to unknown.
This is worrying.. I'm loosing millions here
Ouch! Hopefully it's sorted soon!
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See, i've been always asking myself how providers can afford infinite amounts of terrabytes at low low prices, well this explains it.
They can't.
They just sell more than they have and erase the whole thing when it's real limits had been reached.
Then the cycle starts again on a fresh install.
Hope you keep your infinite terrabyte backups, so you can restore.
Is there an outage in NL today?
Hetrixtools is showing my storage server in NL down since 08:02 (UTC). Anyone else having problems?
Yeh. Me too. Tried starting the vps from panel but it doesn't work...
Does today end in a y?
I had
that worked for me but I tried after 6 hours of downtime
AU was down for half an hour, seems like the network, and VPS was not rebooted