What do you expect from a professional email service?
As announced a short while ago, we will soon launch our professional e-mail service.
I would like to ask you what you expect from an e-mail service, what you would definitely like to find and what is not interesting at all.
We really appreciate feedback from the community that allows us to get as detailed a picture as possible of the type of service to be offered.
Thank you in advance, I just ask you to be detailed.
-Dave
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Comments
Good spam filter, yet no false positives. Good availability.
Free basic service
Email is sacred. If I need support, I expect you not to rely on cloud-based AI, machine translation tools, or any non-local methods. If your English (or whichever the target market is) is not strong enough, then hire someone trustworthy who is proficient
Like what?
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gmail
If you are make a free tier I have the expectation of paid customers to not be on the same mail servers or IPs
Free tier is a great way to get customers. I use zoho for that reason. Reliable and performs well.
They don’t land in spam when I contact big companies either compared to other alternatives. I haven’t tried the lowend providers myself.
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Interesting...
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So advertisements, using your emails to train their AI model and use that AI model to feed you more advertisements you want to see?
Works only if you are handling a large email userbase. That way you can see if multiple users received the same email from a suspicious server and consider it spam.
My private self hosted email server doesn't land in spam either. I just had to jump through some hoops to get every single email (being sent out) to be signed by my domains (and servers) key as well as link my IP to my domain. A clean IP helped and the fact that I don't send out emails unless REALLY needed (max maybe 4 to 5 emails per year) works well in my favor.
My only issue is spam filtering and with the introduction of AI generated emails that sounds more like a real person writing the email (not a template) the spam classification is a big hit or miss...
Never make the same mistake twice. There are so many new ones to make.
It’s OK if you disagree with me. I can’t force you to be right.
I like Zoho Mail free tier for being able to use your own domain, good deliverability, minimal ads, good spam filter.
Want i want from Zoho free: POP/IMAP/STMP access, and may be a bigger storage (250MB Instead of 25MB storage, but bigger better. one or two email now a days can eat 25MB up.)
Paid services, cheap Dedicated IP as add ons for all plans, not only for the top tier plans. i rarely see this on cheap plans.
SMTP works on free with Zoho. They claim it won’t but I still use it with no restriction
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ok, i did not know that. good to know thanks.
does POP or IMAP work? cos if I can't receive email, it pointless for me.
Rarely send outgoing mail, i mainly use zoho mail for OTP, logins, reports & sysadmin stuff.
having it accessible in 1 mobile email app would be 1 extra less step/app.
A simple and easy to use ui/ux is important for me.
Most of our user are not that good at problem solving.
Action and Reaction in history
If you are asking this about something that is "soon to launch", I would say don't launch.
strong spamfliter, ideally configurable by account
reliable deliverability
reliable forwarding (including re-signing outgoing mail)
Having more data might help - you still have to know how to use all that data (as demonstrated by the largest email providers, it doesn't seem to be sufficient to just have all that data available). If you don't have that data available in-house, you might have to use third-party services to get some additional help.
We already have an idea and a product that we are going to launch, I made this topic just to understand if we already have everything that the market and community requires or to see if there is still something we can/want to add.
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