Client going over their resource limit how to make them pay more?

edited April 22 in General

Hey, I gotta ask, how do I tactfully let a client know they're goin' over their resource limit and need to pony up more cash? :p

Comments

  • GreenBoiGreenBoi Hosting Provider

    @alim said:
    Hey, I gotta ask, how do I tactfully let a client know they're goin' over their resource limit and need to pony up more cash? :p

    Curious, how are they going over their resource limit? And what service are we talking about here? VM? Game Servers?

    GreenBoi | Founder & Owner
    Aspire Hosting – Minecraft, VPS, Web, Reseller Web & Discord Bot Hosting
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  • Did you sell unlimited disk space and now your client has ever growing demand?

  • MichaelCeeMichaelCee ModeratorHosting ProviderOGServices Provider

    You don't. A limit gives the impression service will stop when reached. If it's still active, how is it being limited?

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  • Look at how Cloudflare does it :p

  • I think you've probably already answered the question yourself. They're a client and not your friend, which means this is business and they're paying you for an agreed service. Sure, you should be nice and there's certainly a right and wrong way to go about this but if you approach this from a business mindset a quick email to clarify on the limits and to politely explain the situation is the right thing to do.

  • Were the limits communicated and agreed upon when the client signed up for the service?
    Or are you trying to impose new limits mid cycle?

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  • vishvish OG
    edited April 24

    this should have been covered in your business plan and TOS ¯\_(ツ)_/¯

  • Snoop on their files, if pron found - suspend and keep the money.

  • Conduct a giveaway to boost brand visibility, which will also lead to generating a few minor sales. You have the option to offer something like a 500GB FTP storage plan that is hosted on a web server using some sort of magical nonsense.

    Modify your AUP to include a $25 charge for activating Port 25. A few of those minor sales actually convert which brings you in some more income.

    Keep an eye on the free giveaway plan until they are nearly at full capacity. Violate their privacy and change their root password so you can find anything which will allow you to extort them. Suspend their services and restrict all access whilst demanding a fee for them to recover their data.

    Repeat / scale this as necessary.

    We extend our gratitude to @CharityHost_org for generously sharing their strategy with everyone.

  • Maybe you mean that you don't want customers to occupy resources for a long time. You need to make it clear in the terms.

  • @legendary said:
    Snoop on their files, if pron found - suspend and keep the money.

    lol don’t. This is how CH becomes most despised provider and trash talked all over OGF

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  • JabJab Senpai

    @DrNutella said:

    @legendary said:
    Snoop on their files, if pron found - suspend and keep the money.

    lol don’t. This is how CH becomes most despised provider and trash talked all over OGF

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  • cybertechcybertech OGBenchmark King

    look for any porn in their files and suspend ask for $25 or gtfo

    Thanked by (1)DrNutella

    I bench YABS 24/7/365 unless it's a leap year.

  • @cybertech said:
    look for any porn in their files and suspend ask for $25 or gtfo

    Is that a @CharityHost_org reference?

    Thanked by (1)DrNutella

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  • cybertechcybertech OGBenchmark King

    @somik said:

    @cybertech said:
    look for any porn in their files and suspend ask for $25 or gtfo

    Is that a @CharityHost_org reference?

    Thanked by (1)DrNutella

    I bench YABS 24/7/365 unless it's a leap year.

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