VirMach - Complain - Moan - Praise - Chit Chat

nullnothere · February 4

Can anyone clarify if these VMs use any form of RAID (for NVMe drives)? I vaguely recollect that once upon a time RAID was standard and then something happened and now it's pretty much RAID0 / no redundancy.

fluttershy · February 4

@nullnothere said:
Can anyone clarify if these VMs use any form of RAID (for NVMe drives)? I vaguely recollect that once upon a time RAID was standard and then something happened and now it's pretty much RAID0 / no redundancy.

iirc no redundancy, daily backups to a HDD in the system or something like that.

Jab · February 4

@nullnothere said:
Can anyone clarify if these VMs use any form of RAID (for NVMe drives)? I vaguely recollect that once upon a time RAID was standard and then something happened and now it's pretty much RAID0 / no redundancy.

No RAIDs [anymore (it was at the start iirc, but cards funky/died and idea discarded)]. Few disks that are deployed in server are split among VMs so you can have one disk dead (and some VMs dead) while other VMs on the same node works.

There is supposed to be backup to HDD somewhere by VirMach, automated, but I wouldn't trust it [and it has not that much with "VirMach" and "automation" - I never trust provider backups (-:]. Restoring TBs of mass backup will probably take days and then imagine VirMach ticket queue to "get my data faster".

You should think of total YOLO and have your own.
However I can say I never lost any "not-idler" data on VirMach - even my placeholder website that is (was?) on Shared Hosting was restored after X migrations, X crashes and who the fuck knows. I think that node was offline for few months too?

Have I lost idler data? Probably, I don't know. If shit crashes I don't wait for VirMach to restore it/investigate (I recall there were times when backup restore was taking months - getting disks from DC, actual process, etc.) I just re-deploy my idler from scratch.

tulipyun · February 4

@tulipyun said:

Too bad the ATLZ034 went offline again and then rebooted successfully a few minutes later.

This is the fourth time in 7 days.

Can @VirMach look into this.

Fifth in seven days.

morange · February 4

@FrankZ said:

@morange said:
ipv6 doesn't seem to work on my TYO-C034 Tokyo vps, it's worth mentioning that it was working fine before the migration.@VirMach

Try pinging the IPv6 gateway. If that does not work try setting VM up with only the single IPv6, not the /48 and see if you can ping the gateway.

It is normal to ping the gateway, but cannot connect to the external network.

PING 2a12:a300:3400::1(2a12:a300:3400::1) 56 data bytes
64 bytes from 2a12:a300:3400::1: icmp_seq=1 ttl=64 time=6.18 ms
64 bytes from 2a12:a300:3400::1: icmp_seq=2 ttl=64 time=0.928 ms
64 bytes from 2a12:a300:3400::1: icmp_seq=3 ttl=64 time=0.906 ms
64 bytes from 2a12:a300:3400::1: icmp_seq=4 ttl=64 time=1.15 ms

PING google.com(nrt12s30-in-x0e.1e100.net (2404:6800:4004:812::200e)) 56 data bytes
^C
--- google.com ping statistics ---
11 packets transmitted, 0 received, 100% packet loss, time 248ms

flips · February 4

So ... I opened a ticket about my VM on RYZE.LAX-A024.VMS a week ago. The host/hypervisor seemed and still seems unresponsive (just timeout in WHMCS). My VPS had issues, but I traced it be DNS: It would not receive answer to DNS queries from the Google DNS servers (8.8.8.8 and 8.8.4.4, provided by DHCP). I also didn't receive DNS responses from Cloudflare (1.1.1.1, 1.0.0.1). But I had no issue with Quad 9, so after I switched to those, my VPS keep running fine with no issue. But now my VPS seems to be completely offline.
And I still can't seem to do anything through SolusVM or WHMCS.
Usually I will see stuff like this in Network status, but nothing seems to be mentioned there, and no ticket response from @VirMach either, ticket #563129.
(Sorry if this was just mentioned in backlog, I don't have capacity to read all that. Just searched for LAX-A024 with no recent hit.)
I'm loosing millions of imaginary pesos every day on this ...

Edit 2025-02-04 22:45 CET: VPS and node just became responsive and came alive again. I also get DNS responses from Google and Cloudflare DNS as well now.

tulipyun · February 4

@tulipyun said:

@tulipyun said:

Too bad the ATLZ034 went offline again and then rebooted successfully a few minutes later.

This is the fourth time in 7 days.

Can @VirMach look into this.

Fifth in seven days.

Sixth in seven days.

Crashes are getting more frequent.

FrankZ · February 4

@morange said:

@FrankZ said:

@morange said:
ipv6 doesn't seem to work on my TYO-C034 Tokyo vps, it's worth mentioning that it was working fine before the migration.@VirMach

Try pinging the IPv6 gateway. If that does not work try setting VM up with only the single IPv6, not the /48 and see if you can ping the gateway.

It is normal to ping the gateway, but cannot connect to the external network.
PING 2a12:a300:3400::1(2a12:a300:3400::1) 56 data bytes
64 bytes from 2a12:a300:3400::1: icmp_seq=1 ttl=64 time=6.18 ms
64 bytes from 2a12:a300:3400::1: icmp_seq=2 ttl=64 time=0.928 ms
64 bytes from 2a12:a300:3400::1: icmp_seq=3 ttl=64 time=0.906 ms
64 bytes from 2a12:a300:3400::1: icmp_seq=4 ttl=64 time=1.15 ms
PING google.com(nrt12s30-in-x0e.1e100.net (2404:6800:4004:812::200e)) 56 data bytes
^C
--- google.com ping statistics ---
11 packets transmitted, 0 received, 100% packet loss, time 248ms

I can ping your gateway from the both GreenCloud Tokyo and Multacom Los Angeles, so the gateway appears to be online.
Are the results the same from both the single IPv6 and from IPs in the /48 ?

morange · February 5

@FrankZ said:
@morange said:

@FrankZ said:

@morange said:
ipv6 doesn't seem to work on my TYO-C034 Tokyo vps, it's worth mentioning that it was working fine before the migration.@VirMach

Try pinging the IPv6 gateway. If that does not work try setting VM up with only the single IPv6, not the /48 and see if you can ping the gateway.

It is normal to ping the gateway, but cannot connect to the external network.
PING 2a12:a300:3400::1(2a12:a300:3400::1) 56 data bytes
64 bytes from 2a12:a300:3400::1: icmp_seq=1 ttl=64 time=6.18 ms
64 bytes from 2a12:a300:3400::1: icmp_seq=2 ttl=64 time=0.928 ms
64 bytes from 2a12:a300:3400::1: icmp_seq=3 ttl=64 time=0.906 ms
64 bytes from 2a12:a300:3400::1: icmp_seq=4 ttl=64 time=1.15 ms
PING google.com(nrt12s30-in-x0e.1e100.net (2404:6800:4004:812::200e)) 56 data bytes
^C
--- google.com ping statistics ---
11 packets transmitted, 0 received, 100% packet loss, time 248ms
I can ping your gateway from the both GreenCloud Tokyo and Multacom Los Angeles, so the gateway appears to be online.
Are the results the same from both the single IPv6 and from IPs in the /48 ?

Thank you for your help. The gateway can be pinged with single ipv6, but cannot be pinged with /48.

FrankZ · February 5

@morange said:

@FrankZ said:
I can ping your gateway from the both GreenCloud Tokyo and Multacom Los Angeles, so the gateway appears to be online.
Are the results the same from both the single IPv6 and from IPs in the /48 ?

Thank you for your help. The gateway can be pinged with single ipv6, but cannot be pinged with /48.

I have had similar issues in the past with Tokyo IPv6. Removing the /48 and just going with the single IPv6 solved the issue for me. Of course you only get one IPv6, but that was enough for my purposes.

cnencc · February 5

hi
AMSD016 There is a problem with the hard drive and vps cannot find the hard drive from rescue.

FrankZ · February 5

My first VirMach invoice in 2015 was invoice 10,017. My last invoice was 1,673,368.
That is a boat load of invoices.

tenpera · February 5

NY node is down. not all, but some.

tenpera · February 5

@VirMach, One of my NY vps is gone from My Service, what's up?

tenpera · February 5

@VirMach,Ticket #523199

localhost · February 6

@FrankZ said:
My first VirMach invoice in 2015 was invoice 10,017. My last invoice was 1,673,368.
That is a boat load of invoices.

Bet majority ones are from the free vps ones being posted like a clockwork. The day those go under the knife it will be a sad day

tenpera · February 6

N.Y is off, my vm is suddenly gone from My Service. Ticket #523199

tenpera · February 6

NYCB045 is down.

tenpera · February 6

Your service was suspended for: Hosting malware. Please appeal your suspension by clicking the green button above. Otherwise, please cancel your service to avoid service renewal.

I don't see any green button.

sonic · February 6

@tenpera said:

Your service was suspended for: Hosting malware. Please appeal your suspension by clicking the green button above. Otherwise, please cancel your service to avoid service renewal.

I don't see any green button.

/virmach

skorous · February 6

@tenpera said:

Your service was suspended for: Hosting malware. Please appeal your suspension by clicking the green button above. Otherwise, please cancel your service to avoid service renewal.

I don't see any green button.

guess you can't appeal the suspension. :-/

yoursunny · February 6

@tenpera said:
Your service was suspended for: Hosting malware. Please appeal your suspension by clicking the green button above. Otherwise, please cancel your service to avoid service renewal.

One boy's malware is another boy's treasure.
I see no reason in labeling anything as malware.

sh97 · February 6

Ooh, just got this.

We will be proceeding with an emergency migration of your service currently on MIAZ011/MIAZ012.

Service data will be migrated. The service IP address will change, and the service will be moved to the nearest available datacenter location in Atlanta, Georgia. If it's important for your service to be in Miami, you can request that we migrate it back by creating a ticket after the migration has been completed.

yoursunny · February 6

Beach club is closing.
We left the 🏖️⛱️ months ago and still received this email.

Jab · February 6

Anyone on that AMSD016 that died few day ago?
I logged in today, I see controls are unlocked... but still can't boot VM - even after reinstall, VNC can't connect to server, total dead.
Every has that and VirMach accidentally unlocked controls or my thing is just more broken and I need to ticket?

VirMach · February 6

@Jab said:
Anyone on that AMSD016 that died few day ago?
I logged in today, I see controls are unlocked... but still can't boot VM - even after reinstall, VNC can't connect to server, total dead.
Every has that and VirMach accidentally unlocked controls or my thing is just more broken and I need to ticket?

"Even after reinstall"

Sounds like that might have broken it for you specifically.

Jab · February 6

Ticket it is, Thanks. (-:

Holy balls this is fancy.

Maybe it will be autorepaired without ticket, leeeeeeeeeeeeeeeeeeeeeeeeeeeets seee
and I broke it

Oops!
Something went wrong and we couldn't process your request.
Please go back to the previous page and try again.


Error: Call to undefined function ping() in /var/www/whmcs/modules/addons/customTicketsAddon/hooks.php:331
Stack trace:
#0 /var/www/whmcs/vendor/whmcs/whmcs-foundation/lib/Hook/Manager.php(0): WHMCS\Utility\SafeInclude::{closure}()
#1 /var/www/whmcs/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Hook\Manager->run()
#2 /var/www/whmcs/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic()
#3 /var/www/whmcs/clientarea.php(0): run_hook()
#4 {main}

VirMach · February 6

@Jab said:

Ticket it is, Thanks. (-:

Holy balls this is fancy.

Maybe it will be autorepaired without ticket, leeeeeeeeeeeeeeeeeeeeeeeeeeeets seee
and I broke it

Oops!
Something went wrong and we couldn't process your request.
Please go back to the previous page and try again.


Error: Call to undefined function ping() in /var/www/whmcs/modules/addons/customTicketsAddon/hooks.php:331
Stack trace:
#0 /var/www/whmcs/vendor/whmcs/whmcs-foundation/lib/Hook/Manager.php(0): WHMCS\Utility\SafeInclude::{closure}()
#1 /var/www/whmcs/vendor/illuminate/support/Facades/Facade.php(261): WHMCS\Hook\Manager->run()
#2 /var/www/whmcs/includes/functions.php(0): Illuminate\Support\Facades\Facade::__callStatic()
#3 /var/www/whmcs/clientarea.php(0): run_hook()
#4 {main}

Never seen that one before. Well okay then, just private message me some information so I can try to fix everything.

Jab · February 6

@VirMach said: Never seen that one before. Well okay then, just private message me some information so I can try to fix everything.

I found that when I don't click any of those red categories and just go to "General" it does not start troubleshooter and I can create general ticket. I know it will go to different queue, life is life :P

I can PM you whatever you want to debug the troubleshooter, but from what I can it's trying to load clientarea.php?action=productdetails&id=257736&tickettroubleshoot=true that ends with HTTP 500 with undefined function ping (WHMCS update? ) and that stops everything.

superman · February 6

Will the suspended caused by the Network AUP be automatically restored in the next month?

VirMach - Complain - Moan - Praise - Chit Chat

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