Dedi Rock payment processing hiccup - resolved
I had an awful experience with Dedi Rock. I opened a support ticket on Saturday, August 17th, 2024, at 12:20 PM, and they only responded on Monday, August 19th, 2024, at 1:56 PM. That's nearly two days of waiting for a simple response!
But it gets worse. On Saturday, August 24th, 2024, at 5:08 AM, they canceled my service without any prior notice or email notification. Not only was I left in the dark, but they also didn't issue a refund. When I opened a ticket about the sudden cancellation (Ticket ID: #MRB-399189), I received no satisfactory explanation.
You can see the cancellation screenshots here: https://prnt.sc/mms8wAoO1NTu.
Support : https://prnt.sc/gi3XYJtb1OSZ
Support : https://prnt.sc/zR88Du_XBDlE
I do NOT recommend Dedi Rock. They are an ultimate scam, and their support is beyond terrible. Save yourself the headache and go elsewhere!
Comments
@DediRock
"How miserable life is in the abuses of power..."
F. Battiato ---
Where's the ticket screenshots? Given they replied next business day and you've had a meltdown, the issue must have been urgent.
It seems you only post here to call someone a "scammer" but offer little evidence that there is a "scam". The screenshot you included has zero value. What does "no satisfactory explanation" mean? Was there an "unsatisfactory explanation", and what was it?
Provide ticket screenshots, or this should be moved to "Rants" (it should probably be moved there anyway).
Service Cancellation Screenshot : https://prnt.sc/bFxY_skmKJsh
Support : https://prnt.sc/gi3XYJtb1OSZ
Support : https://prnt.sc/zR88Du_XBDlE
The ticket opened on Saturday was for billing, which rarely (at any provider) works on the weekend. They answered next business day. So far you're not backing up your claims.
From now, if they reply or not this i dont care but main issue withoout any Notifications why they cancel my service this is matter for now
I'm curious:
When they switched you to the 6-month billing period and issued an invoice for it (on the 19th), did you pay that invoice before the 24th (when your service was cancelled)?
Relja of House Novović, the First of His Name, King of the Plains, the Breaker of Chains, WirMach Wolves pack member
BikeGremlin's web-hosting reviews
@DediRock - you have been summoned.
I think another question is why every order placed by this user gets flagged as fraud and requires a billing ticket, which subsequently generates an accusation of the provider being a "scammer". There's something (probably lots) going on that isn't being disclosed. @skorous seems to be the local expert on the history.
Yes I Paid Invoice Before 24/08/24
Actually, i don't like to pay every month so this is why i asked for a 6-month Month Invoice
Drop white gauntlet for satisfaction!
It seems to be that you want longer duration for "other reasons" ... for some reason , so many cases, the provider is "ultimate scammer" in your posts.
Something you are not sharing.
Everything Posted. nothing hide on my side
Nope.
You are not sharing the complete story.
Where is the screenshot from
Ticket ID: #MRB-399189
?I got Reply From Dedi Rock
"Hey, very sorry about this. There was definitely an error however nothing was done manually on this end. It appears it was automatic. We are getting to the bottom of it now to make it right(we have never seen this error before). If you should choose to continue with us I will compensate you a free month or two for the trouble, if not I will process the refund in full."
So why in your opinion, @DediRock is an "ultimate scammer" ??
May be you should consider an "ultimate apology"
A public apology is definitely in order.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
It requires a strong super-hero like character to own up a mistake and to apologize.
Now, it is all up to @xbugx , who is super sonic fast to accuse scammer, what he thinks?
SAY SORRY
I bench YABS 24/7/365 unless it's a leap year.
I think the thread's title should be renamed to a one that matches what really happened.
Edit:
Fixed that.
It's nice to see providers fixing honest mistakes and doing the right thing.
Relja of House Novović, the First of His Name, King of the Plains, the Breaker of Chains, WirMach Wolves pack member
BikeGremlin's web-hosting reviews
You owe him an apology as well because you directly accused him that he didn’t tell us the whole story (implying that he's hiding something nasty from us).
Twice! In bold letters!
"Something you are not sharing."
&
"You are not sharing the complete story."
...while he was an innocent victim of an error on the host's side. :P
Thanks ,
There was not my fault so I don't say Sorry or anything
Stop brokering
Can't say fairer than that.. holds his hands up and apologises profusely.
Diplomacy is hardly my strong point!
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
I am wondering who created that post and wrongly accused the provider being an ultimate scanner
of course, it must be someone else.