Hosthatch client area busted, can't log in and pay invoice

williewillie OG
in Technical

@Hosthatch around? I have some tickets in about this, answers haven't been helpful. There is also an issue about migrating a storage plan that requires access through the client area. Admittedly I haven't been staying on top of that one, but the invoice is past due now, so some way to fix this would be great. No non-autoresponse to my last email which auto-created ticket #600855 at 02:36 this morning. Thanks.

Comments

  • TheDPTheDP OG

    Can you get into https://cloud.hosthatch.com/invoices?

  • williewillie OG
    edited August 13

    Nope, accepts email and password, and goes to a 404 page, similar to client area. I don't think I had tried that before though, so thanks.

  • DataRecoveryDataRecovery OG

    @willie said:
    can't log in and pay invoice

    1. Declare that by posting this announce from your side you also consider yourself free from the obligations taken on by signing up (at least temporarily).
    2. Keep using the service.
    3. PROFIT!
  • cybertechcybertech OGBenchmark King

    no issue loggign in

    I bench YABS 24/7/365 unless it's a leap year.

  • COLBYLICIOUSCOLBYLICIOUS

    Clear cache & cookies bro.

  • MumblyMumbly
    edited August 13

    I can log in.
    I assume you already tried to reset the password? https://cloud.hosthatch.com/reset/password

  • aRNoLDaRNoLD OG

    unlucky guy.

  • davidedavide
    edited August 13

    They put a Cloudflare anti-bot check in front of the website, but otherwise all seems to work for me. Maybe change your ip address, sometimes mine gets blocked because it is shared behind cgnat and rotates among a few million customers.

  • williewillie OG

    I think the issue is some JS on the login page interacting badly with some recent desktop Firefox browser update. This is coming back to me a little now, I make more progress when I try to login with my phone. But it then prompts me for a 2FA credential that got clobbered when I tried to migrate the 2FA from an old phone to my current one. IIRC there was a problem with the QR code and I have a ticket in about that too, but it's been a while.

    I did get a response to the auto-ticket about the invoice, but it wasn't that helpful. I responded regarding the QR code. I will dig out my old phone and see if I can still use the old credential, but I think I tried that already a couple months ago and it didn't work.

  • rcy026rcy026

    It works fine for me with the latest Firefox, as well as Chrome.
    Do you have any kind of adblock plugin installed? That has bitten me a few times, never with Hosthatch though.

    Thanked by (2)yoursunny edrebe
  • williewillie OG

    I managed to log in by turning adblock off, tracking protection off, and referer headers on. Referer on was definitely required, not sure about the other two. It is a pain because it has to be configured browser-wide through about:config. I should have thought of it earlier, but the 404 error made it sound like an auth problem rather than something browser specific.

    Also, I have to use my old phone (which normally sits powered off) as 2FA credential because I wasn't able to move the 2FA to my new phone. But, I was able to log in by doing all that stuff, so I managed to pay my invoice and can start dealing with the other issues. Sigh... anyway I at least have a workaround to the original issue.

    Thanks everyone!

  • MumblyMumbly
    edited August 14

    All that effort, while most people would just open the site with a different browser.
    Why limit yourself to a single browser? If nothing else, you can use a portable Chrome/Opera/Firefox... browser, which doesn't require installation.
    I can't imagine going through life without a secondary, tertiary .... and sometimes even quaternary browser :P
    At the very least, it's always good to have a Gecko (Mozilla) alternative to a Google Chromium-based browser, or vice versa.

    Thanked by (1)edrebe
  • williewillie OG

    It wouldn't have occurred to me that a 404 error was a browser problem. Also, if I had a second browser on my laptop, it also would have had referer turned off. It only wasn't turned off on mobile firefox because there is no way to turn it off.

  • dosaidosai OG

    Why is this thread still on outages category?

  • JabJab

    @dosai said:
    Why is this thread still on outages category?

    because you never reported it?

    Thanked by (1)dosai

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  • williewillie OG

    I don't see a way to recategorize it.

  • bikegremlinbikegremlin ModeratorOGContent Writer
    edited August 20

    LOL - but it is a sort of an outage (client area being out of order). :)
    Which category do you think would be more fitting?

    Edit:
    Moved to Technical.

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  • yoursunnyyoursunny OG

    @willie said:
    I managed to log in by turning adblock off, tracking protection off, and referer headers on.

    These are the defaults and you shouldn't have changed them.

    Thanked by (2)davide bikegremlin

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  • williewillie OG

    That's silly, sites should work without referer and most do. At worst they should display an error complaining about referer being missing, if they rely on it somehow.

    From RFC 1945, page 44:

    Note: Because the source of a link may be private information or may reveal an otherwise private information source, it is strongly recommended that the user be able to select whether or not the Referer field is sent. For example, a browser client could have a toggle switch for browsing openly/anonymously, which would respectively enable/disable the sending of Referer and From information.

    Turning it off is entirely legitimate and I did that.

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