Brixly Ltd Acquired by Enix Ltd

Just got mail:

Hi %username%,

I’m Elliot Pearse, CEO of Enix Ltd. I’m writing to inform you that Brixly Ltd has been acquired by Enix. As of today, 1st July 2024, you will be fully managed, supported, and invoiced by Enix Ltd.

Firstly, I want to assure you that you’re in excellent hands. We are an independent UK web host based on the South Coast. Our offices, servers, and all of our staff are located in the UK. Over the last 18 years, we have grown to become one of the UK’s leading independent hosting providers, with myself at the helm since inception. My team and I are passionate about providing the best hosting service in the industry at competitive prices. I can promise that the outstanding service and support you received from Brixly will continue with us.

You’ll be pleased to know that every member of the Brixly team is staying in their roles and continuing to provide top-notch support, just as before. You may also see a few new names from the Enix team.

After a well-earned break, Brixly’s owner, Dennis, will join the Enix team later this year. We'd like to share this message from Dennis with you: 

“First and foremost, I want to say a huge, huge thank you for your loyalty and support. 

I've loved every moment of working with you all and am immensely proud of what we have achieved as a brand over the years. With the help of our incredible support team and you as clients, Brixly has developed into a label of excellence within the industry, recognised in over 130 countries as one of the leading hosting platforms for resellers.

I knew, though, that after all these years, I needed a break. I wanted to ensure that the business, the staff, and you as clients were incredibly well looked after during that period, and I know wholeheartedly that Elliot and his team at Enix are the perfect choice. The transition will open many new doors, opportunities, improvements, and growth in all areas—something that was becoming increasingly challenging as sole owner. 

Thank you for your continued trust. The team you rely on will still be here to support you. This is simply a stepping stone to something extraordinary, and I look forward to being part of it on my return.”
 

Moving forward, you may be wondering what is changing. The answer is simple: good things are going to happen with minimal hassle for you. We’re an independent UK host, just like Brixly. We own and operate all of our hardware in the UK, and our offices and staff are all UK-based. We are not a big multinational corporation. In transitions like this, many people have concerns about service levels dropping—I can assure you that we will continue to build upon the excellent service you are accustomed to and strive to improve it as much as possible.

With Brixly becoming part of Enix, we can expand our products and services to give you more flexibility. Here are some highlights of our plans for the next 12 months:

    Newer, higher specification servers.
    Improved international infrastructure.
    Improved email spam filtering.
    Specialised products for optimised and managed WordPress and Magento hosting.
    On-demand, high-spec modern dedicated servers.
    Improved billing and support systems.
    Expanded migration centre.

Of course, we will keep you updated with the developments as they happen. Firstly, we plan to overhaul the Brixly email spam filter system, as its reliability has been a cause for concern in recent months. We will make these changes as transparent as possible and will be in touch with information in the coming days.

We’ll also be prioritising upgrading of our international infrastructure, deploying the latest AMD EPYC series CPUs and NVMe SSD storage to both our US and EU locations.

Please do not hesitate to contact us with any questions or concerns. 

Kind regards,

Elliot Pearse
CEO, Enix Ltd

So, I went to brixly because Hostmantis was sold. Now Brixly sold too.

Who is Enix LTD? Are they good boys or just some scam company?

Comments

  • BlaZeBlaZe Hosting ProviderOG

    Who is Brixly?

    Thanked by (1)AlwaysSkint

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  • @BlaZe said: Who is Brixly?

    brixly.uk, quite premium shared hosting provider as for me.

  • AuroraZeroAuroraZero Moderator

    Who and who?

    Thanked by (2)AlwaysSkint Peppery

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  • webmashwebmash Retired

    Enix runs a number of 'brands' in the UK > https://www.enixltd.com
    Wishing Dennis all the best for the future.

  • As a long-time customer of Brixly, I am deeply disappointed with the recent changes following its acquisition by Enix. I have been with Brixly for over four years and was always impressed with their service and support. However, since the acquisition, the quality has taken a noticeable downturn. SPAM has increased significantly, and email deliverability has become a major issue, especially with Microsoft services like Office365 and Hotmail. Support response times have also worsened, with tickets going unanswered for over 48 hours, which was never the case before. It's disheartening to see a once-great service go downhill so quickly.

  • bikegremlinbikegremlin ModeratorOGContent Writer

    In hindsight, I'm now glad I had stopped using Brixly services in 2022.

    To not forget the official acquisition comment:
    According to Marx, capital has the tendency for concentration and centralization in the hands of the richest capitalists.
    It always ends in the ruin of many small capitalists, whose capitals partly pass into the hands of their conquerors, partly vanish.

    Relja of House Novović, the First of His Name, King of the Plains, the Breaker of Chains, WirMach Wolves pack member
    BikeGremlin's web-hosting reviews

  • Can we be happy for brixly? He exited flawlessly. Sold his company and now will live happy, abundant life! Good for them.

    Thanked by (2)Ympker webmash
  • edited July 29

    @legendary said:
    Can we be happy for brixly? He exited flawlessly. Sold his company and now will live happy, abundant life! Good for them.

    Well, yes and no. As a customer, I'm getting a bit tired of every company's goal nowadays seeming to be getting acquired for a nice sum of money, leaving customers with an investor who wants to recoup their money. This is already happening with the removal of the outbound Mailchannels mail relay and incoming SPAM filtering by SPAM experts. However, at the same time, Dennis has/had built an amazing company from the ground up in a very competitive market by finding a niche: quality hosting across the board at an affordable price. But it's precisely that niche which Enix is tearing down in record time. Also, Dennis didn't fully exit. He will return to Brixly as an employee. He is currently enjoying his vacation.

    However, I do wonder whether this acquisition was voluntary or a necessity. I quote:
    "I will make no effort to hide the fact that SpamExperts and MailChannels are very expensive, and it’s a cost that needed to be removed. In the interest of transparency, Brixly was in need of help, and if it wasn’t Enix, it would have been someone else." - Elliot Pearse (CEO Enix Ltd.)
    Source: Brixly Recent Changes to Email Systems

  • edited July 31

    @Freek said: Support response times have also worsened, with tickets going unanswered for over 48 hours, which was never the case before

    Can confirm.

    I use their reseller hosting on da-2.de node.
    *One time per 3 month (+-, even when Brixly was real brixly) sites goes down (503 error, can't login to DirectAdmin and so on). But when I create ticket with issue with "urgent status" real brixly answers in 1-2 minutes (and fixes issue from their side).
    Now my sites already down for 3+ hours, ticket with urgent status not answered for 1 hour.

    So I think that time to move on.

    Any reviews for shockhosting?

      • this issue happens due to lack of space
        [myuser@da-2 ~]$ df -h
        Filesystem Size Used Avail Use% Mounted on
        /dev/md1 1.8T 1.8T 8.6G 100% /
  • AuroraZeroAuroraZero Moderator

    Oi Enix is still around wth!!

    Free Hosting at YetiNode | Cryptid Security | URL Shortener | LaunchVPS | ExtraVM | Host-C | In the Node, or Out of the Loop?

  • webmashwebmash Retired

    @AuroraZero said:
    Oi Enix is still around wth!!

    Since 2006 > https://brixly.featurebase.app/changelog

  • @SashkaPro said:

    @Freek said: Support response times have also worsened, with tickets going unanswered for over 48 hours, which was never the case before

    Can confirm.

    I use their reseller hosting on da-2.de node.
    *One time per 3 month (+-, even when Brixly was real brixly) sites goes down (503 error, can't login to DirectAdmin and so on). But when I create ticket with issue with "urgent status" real brixly answers in 1-2 minutes (and fixes issue from their side).
    Now my sites already down for 3+ hours, ticket with urgent status not answered for 1 hour.

    So I think that time to move on.

    Any reviews for shockhosting?

      • this issue happens due to lack of space
        [myuser@da-2 ~]$ df -h
        Filesystem Size Used Avail Use% Mounted on
        /dev/md1 1.8T 1.8T 8.6G 100% /

    I'm not sure what's currently going on at Brixly, but I'm still unable to send emails to a major ISP in Germany, T-Online (the parent company of T-Mobile). According to Brixly's support, this issue is because my domain is supposedly blocked on T-Online's servers, and they've asked me to reach out to T-Online to request whitelisting.

    However, the bounce message I shared with them indicates a different issue: "554 IP=XXXXXX - None/bad reputation." This clearly points to Brixly's IP being blocked, not my domain. I've confirmed this by sending emails from multiple different domains hosted on the same server, and they all bounce back with the same message.

    Things seem to be deteriorating quickly...

    Thanked by (1)webmash
  • Thanked by (1)Freek
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