[DediPath] Closure of Business Email

edited August 2023 in Outages

Dear

We will are writing to you regarding your service at DediPath. With a heavy heart we must announce that DediPath will be discontinuing operations effective 8/31/23. Please migrate your data and take backups as soon as possible.

In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Dallas
Las Vegas
Denver
Atlanta
Jacksonville

In regards to our colocation customers if you are in the following location please send a ticket to [email protected] for equipment removal:
Seattle

In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Phoenix

In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Secaucus
Redondo Beach
San Jose

If you have a domain registered with us please transfer it out ASAP.

We are truly sorry for the inconvenience this has caused. We appreciate your business and support over the years and this is heart breaking to everyone at DediPath.


Followup email from DediPath

Dear Valued Dedipath Customers,

I wanted to personally reach out to you with heartfelt concern and a commitment to maintaining our professional relationship.

I have been actively engaging with a wide network of industry leaders and vendors, seeking the best possible solutions that align with your needs. While none of us anticipated finding ourselves in this predicament, please rest assured that every effort is being made to ensure a smooth process for you.

In light of the developments, I wanted to share some crucial information regarding the services you currently enjoy with us, as well as potential alternatives and partnerships.

Bare Metal Customers:
Your data's security is of paramount importance. To that end, I strongly advise you to initiate an immediate backup of your valuable data. We have engaged with Limestone Networks, who are ready to offer exclusive heavily, discounted bare metal backups. Moreover, they are equipped with immediately available bare metal capacity to address any urgent requirements. Limestone Networks has agreed to assist with migration costs for our valued customers. I encourage you to reach out to Limestone Networks at your earliest convenience. You can contact them via email at [email protected] or engage with their live chat feature at limestonenetworks.com.

Colocation Customers:

For our esteemed colocation customers, I urge you to prioritize the safeguarding of your data by initiating backup procedures without delay in which Limestone Networks backup solutions can help. In this regard, I have personally engaged with Evocative, who have expressed their willingness to directly accommodate our customers. This includes a range of services, from single-slot colocation to full rack and multi-rack solutions. To address your immediate colocation needs, please connect with the relevant parties below:

Full Rack/Multi Rack: [email protected]
For Less Than Full rack: [email protected]

Regarding Flexential locations we are working with Flexential and have a verbal that they will not be shutting down services and will work with our customers to accommodate colocation services and or equipment retrieval. We will have a follow up email later today with an additional update.

As we navigate through this challenging period together, I want to extend my deepest gratitude for the loyalty and trust you have placed in DediPath. While the current circumstances are not what any of us anticipated, I want to reassure you that we are fully committed to taking care of our customers to the best of our abilities.

If you have any questions, concerns, or require further assistance, please do not hesitate to reach out to our dedicated support team.

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